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Twas two days before Thanksgiving, and the Lexus dealer was buzzing like holiday traffic.
Everyone seemed to be off work, eager to hit the highways in freshly washed cars. As someone new to Jax, I wasn’t sure what to expect from this neighborhood, but the dealership was lively and full of energy. The service bay was packed — oil changes, tire rotations, and complimentary washes galore. My visit took about three hours, which gave me time to soak in the atmosphere. Though I signed up for text updates and didn’t receive any, the service advisor I met was kind, and other staff were happy to assist when asked. A delightful surprise was the complimentary breakfast and lunch. Most guests enjoyed breakfast, but I opted for lunch — a chicken salad deluxe sandwich that was genuinely tasty. It felt festive to see people dining while their cars were being washed, almost like a little community gathering. The culture here is unique: a mix of car care, casual dining, and friendly faces. No one pressured me to buy a vehicle, though one enthusiastic lady did make the rounds selling candy while her car was being washed — adding to the quirky charm of the day. They even offer coupons, and my consultant was happy to look online for me. Outside, a small group gathered for a smoke break, while inside, the vibe was bustling yet cheerful. Overall, it felt like a holiday scene — crowded, lively, and full of little surprises. A dealership with its own personality, where service meets community.

Max was excellent to work with and made the entire process quick and stress-free. I really appreciated that Lexus of Jacksonville doesn’t play games with hidden dealer fees and is completely transparent with their pricing. We were able to work out the entire deal over the phone, and the in-person visit was seamless in and out with no hassle. Very happy with my experience here and grateful for the smooth transaction. Highly recommend!

Jeff was extremely kind and very professional. I was able to get a great deal, and the entire process was quick and efficient. I am very happy with my new NX 350 F! Thank you I want to introduce everyone to him.

I had an expectedly great experience at Lexus of Jacksonville. The sales associate was professional, knowledgeable and handled my needs in an efficient manner. I remember past experiences in dealerships taking hours and frustrating me with pressure tactics and personnel that didn't seem to think I was a serious buyer. Billy was outstanding and I will go back to see him when my wife searches for her vehicle next year. I am very happy with my TX and expect the service experience will be exceptional in the future.

Very good buying experience. Because my choice was a hard one to get, we had to wait 3 months. It was worth the wait. Davin kept us updated and responded to my many emails and questions quickly. Both he and Abigail, in finance, listened to our requests explained anything we weren’t clear about, making us feel comfortable.